Shipping policy

Shipping Policy

Last updated: June 2, 2026

At CenturyPaw, we want every pet parent to feel confident when ordering calming pet essentials, enrichment toys, lick mats, and slow feeder bowls from our store. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed, packed, or shipped on weekends or public holidays. During peak seasons, promotional periods, or unexpected order volume increases, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

CenturyPaw currently ships to the United States and selected international destinations.

Available shipping options, delivery estimates, and final shipping costs will be shown at checkout based on your shipping address and the products in your order.

3. Shipping Rates

We offer free standard shipping on orders over $39 USD.

For orders below the free shipping threshold, shipping fees will be calculated at checkout. Shipping costs may vary depending on your location, order weight, shipping method, and available carrier options.

4. Estimated Delivery Time

Estimated delivery times begin after your order has been processed and shipped.

Delivery time: 5–12 business days

Please note that delivery times are estimates only. Actual delivery may vary depending on carrier delays, customs processing, weather conditions, holidays, local delivery services, or other circumstances outside of our control.

5. Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow 24–48 hours for the tracking information to update after the package has been handed to the carrier.

If your tracking number does not update after 5 business days, please contact us at support@mycenturypaw.com and include your order number.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your name, street address, apartment or unit number, city, state, postal code, phone number, and email address before placing your order.

If you notice an address error after placing an order, please contact us as soon as possible at support@mycenturypaw.com. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed or shipped.

CenturyPaw is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an incomplete or inaccurate address provided by the customer.

7. Customs, Duties, and Import Taxes

For international orders, customs duties, taxes, import fees, or other charges may be applied by your local customs authority.

These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for paying any applicable customs duties, taxes, or import fees required by their country or region.

CenturyPaw is not responsible for delays caused by customs inspections, customs clearance procedures, or local import regulations.

8. Delayed Packages

We work with shipping carriers to deliver orders as quickly as possible. However, delays may occasionally occur due to carrier issues, customs processing, holidays, weather, or other events beyond our control.

If your order is significantly delayed, please contact us at support@mycenturypaw.com with your order number. We will help check the shipment status and provide assistance.

9. Lost Packages

If your tracking information shows no movement for an extended period, or if your package appears to be lost in transit, please contact us at support@mycenturypaw.com.

We may ask you to confirm your shipping address and provide any relevant delivery information. After reviewing the case with the carrier, we may offer a replacement or other appropriate solution depending on the situation.

10. Packages Marked as Delivered

If your tracking information shows that the package was delivered but you have not received it, please first check:

Your mailbox or parcel locker
Your front door, porch, garage, or side entrance
Your apartment office, reception desk, or building manager
Neighbors or household members who may have accepted the package

If you still cannot locate the package, please contact the carrier directly and then reach out to us at support@mycenturypaw.com. We will do our best to assist you, but we are not responsible for stolen packages or packages confirmed as delivered to the correct address.

11. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo of the item
A clear photo of the packaging
A short description of the issue

After reviewing the information, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

12. Multiple Shipments

If your order includes multiple products, your items may be shipped separately depending on inventory location, product type, or carrier availability.

If your order arrives in separate packages, you may receive more than one tracking number.

13. Shipping Restrictions

Some products may not be available for shipment to certain regions due to shipping carrier limitations, import restrictions, or local regulations.

If we are unable to ship your order to your location, we will contact you and provide a refund for the unavailable item or order.

14. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

Email: support@mycenturypaw.com

Please include your order number so we can help you faster.